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Reputation Management
How It Works
Monitor
Read and respond to your reviews all from your inbox.
Promote
Build and amplify credible 5 star reviews from your customers.
Reduce
Reduce public negative reviews and their impact while responding with solutions.
Increase Your Overall Customer Reputation and Satisfaction!
Why It Matters
People rely heavily on online reviews to inform their buying decisions. And while you can showcase the good reviews on your website and hide the negative ones, you can’t do that on other platforms—like Google or Yelp. In seconds, customers can determine that you’re not trustworthy and choose to work with or buy from your competition. Meaning, that your online reputation is an incredibly important aspect of your business. Contact us today to protect or recover that reputation.
FAQ's
Can reputation management remove my negative reviews?
Unfortunately, there is no easy way to have a negative review taken down after someone posts it to a third-party site like Google or Yelp. If it is inappropriate or violates the guidelines, it can be flagged and will be taken down. The best thing you can do is avoid negative reviews in the first place. That’s how our reputation management services can help.
I got a negative review...what should I do?
Negative reviews can be disheartening, to say the least. It’s a good time to review the situation and see if there is any room to improve your product or services. Next, it’s important to respond publicly to the reviewer—this shows that you care about your customers and business. Things to keep in mind when responding to reviews… Empathy! Apologize for their experience. Then quickly take the conversation out of the public view by inviting them to contact you further to resolve the issue.
Do reviews impact my rankings in search results?
Yes! Not only are reviews super helpful for your potential customers, if you consistently build them up over time, your Google Business profile is more likely to show up in the search results. Responding to each and every review (positive and negative ones) is also helpful.
Is this a done-for-you service?
Our reputation management service is not done completely for you. There are other companies that offer that but the price will coincide. We wanted to offer the right tools and knowledge to help business owners improve their online reputation at an affordable price.
